Newmarcopolo.com, the website, is wholesale only. The store located at 7501 Harwin Dr. ste 104D, Houston, TX 77036 is open to wholesale and retail customers.
To open an account with us, either online or in-store, we require a valid, active tax ID number from a resale certificate (Texas Sales & Use Tax Permit). For out-of-state(outside of Texas) resale certificates, we require a copy or picture provided to us either via email or hard copy.
Yes. If you prefer to pick the order up at our store location just let us know in the additional comments section on the order finalization page and we can have your on hold for pick up at our store location.
To file a damaged item claim please call us within 7 days after the purchase. We may require the item SKU, picture of item, picture of packaging, and invoice to receive refund or replacement. Individual case procedures may vary.
To order our Texas-made, boutique air fresheners you can call us at 713-789-8896 or email us at firstname.lastname@example.org. We can provide a list of the current scents available via email or fax.
(Air Fresheners are not available for order through our website.)
New Marco polo must determine the cost of shipping depending on multiple factors (size of the items ordered, weight of combined order, whether the shipment qualifies for pallet shipping, commercial/residential, etc.). Because of so many different factors affecting the shipping cost, we cannot provide an accurate estimate prior to checkout. For all ship out orders, New Marco Polo will package the items and provide you with an exact shipping price for your combined order over the phone. Once informed of the shipping cost you can decide whether or not you would like the order shipped.
To ensure a safe and secure transaction we do not have any way of entering card information on our website. This method allows us to remove any chance of hacking or stolen information through our online systems. To make a payment for an order placed on our website, we will contact you, or you can contact us, over the phone to discuss payment information. Any Information given to us over the phone can be stored or deleted from our systems upon request. We accept any Visa or Mastercard.